The threat of COVID-19 has changed the whole business operation in the last few months. Most of the industries are shut, cities are locked and people are advised to stay in home to stop the spread of infection. However, the retailers are opting for Retail technology solutions to ensure shopping is safer for both buyer and employees. With social distancing guidelines implemented, retail is turning to tech and machine learning to remain productive during the time of crisis.
Beacons, sensors, security cameras, and contact less payment solutions are all implemented in ways which were earlier missing. Retail tech vendors have completely changed and customized up their offerings, to better serve the retail market during this ongoing pandemic.
In this blog post, we will look at a few major ways that Retail technology can support facilities management.
1. Eliminate Human Error
When people perform tasks continuously, errors are bound to happen. Mistakes related to work orders, contractor names being spelled wrong, or inaccurate budget are common. With Retail automation solutions existing processes can be integrated easily into a secured dashboard. The deployment team will set up the platform so that it is easily compatible with your existing stored data, ensuring that complete backup is present. You can access all your data from a centralized, cloud-based dashboard with no error.
2. Better Reporting Insights
With automation technology admin can get powerful insights, from historical, current, and predictive information of business operations. Getting meaningful insights is very helpful for retail companies that operate from multiple locations and reports can present information in a single dashboard. Retail managers can use insights to get a clear picture of their operational cost across all trades, categories, locations, and contractors.
3. Increase Operational Efficiency
Service automation helps to streamline the processes, offering multiple opportunities for time and cost savings. First and foremost, with retail automation solution all manual tasks that earlier need daily attention and efforts are eased to a great extent. By automating routine tasks, businesses can focus on those tasks that truly require attention, directly enhancing the operational effectiveness of the team.
4. Lower Costs
With automation you can cut down on overall costs as all manual work orders and invoices are eliminated. With less time spent in data entering and processing, staff can spend more time doing work to achieve internal goals. Basically, fewer resources are used to run all operations in efficient manner. It is a perfect for B2B business services, since it has the ability to track your assets across enterprises and locations. You can have better budgeting overall and the elimination of overhead costs.
5. Improve Customer Satisfaction
With Retail automated solution in use, facilities can ensure that urgent requests are resolved in a timely manner. Businesses will receive automatic alerts regarding the work order progress – for example, if a contractor has been assigned to it yet, if the work is in progress, or if it’s been completed.
Automation allows easier communication between staff which ultimately results into happier customers. It ensures that work is done in quality manner and on timely basis and customers don’t experience any interruptions. When staff is free of continuous tasks and have modern tools like Retail automation, higher quality work is achieved.
Retail solution support retail facilities managers by increasing business productivity and reducing costs, but perhaps the most important benefit is the lead management system of this technology. Customer experience is improved to a great extent and when customers have good experiences, they are more likely to return, to support the brand online, and to share their experiences.